Donation Refund Policy

Effective date: 2 September 2026

Al Lina Charity Association values every contribution and is committed to handling donation errors fairly and transparently. Donations are voluntary charitable gifts and are generally non-refundable once accepted and allocated to our programs.

When a refund may be considered

We may consider a refund when:

• A donation was processed more than once because of a technical error.
• The amount entered was materially different from the amount the donor intended.
• The donation was made without the account holder’s authorization.
• A technical failure prevented the donation from being recorded correctly.
• A refund is required by applicable law or by the approved payment provider.

How to request a review

Contact info@allinacharity.org as soon as possible, preferably within 14 calendar days of the transaction. Include the donor’s name, date, amount, payment method, donation reference, and a short explanation. Do not email complete card or bank-security details.

We may request reasonable evidence to verify the transaction and prevent fraud. Each request is reviewed individually. Approval is not automatic.

Approved refunds

When approved, a refund will normally be returned to the original payment method. Processing time depends on the bank or payment provider. Third-party processing or transfer fees may be non-refundable unless the refund resulted from our error or applicable law requires otherwise.

Recurring donations

When recurring online donations become available, donors may request cancellation of future charges at any time. Cancellation does not normally refund donations already processed, but eligible errors may still be reviewed under this policy.

Restricted and completed gifts

If a donation has already been used for the stated charitable purpose, a refund may not be possible. If a restricted campaign cannot proceed as described, we will seek to contact affected donors where reasonably practicable and will handle the funds consistently with donor instructions, applicable law, and responsible charitable practice.

Goods and event payments

This policy applies to charitable donations. If Al Lina Charity later offers goods, tickets, or paid services, any separate cancellation or return terms shown at the time of purchase will apply.

Contact

Refund enquiries: info@allinacharity.org — Al Lina Charity Association, Beirut, Lebanon.